Order &
Payment
Please send your order to daraloft@gmail.com. We will send you an order confirmation with payment instruction.
Once payment has been made and verified, your purchase will be sent out within 3 working days.
If yours is a pre-order item, we will send you a note to let you know the estimated date of delivery. Most pre-orders can be fulfilled within 1-2 weeks. Our experience says about 7 working days.
Once we pack and send your package on its way to you, we will drop you a note so that you can watch out for the postman or delivery man!
Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts
Wednesday
Returns and Exchanges
Dara Loft does not accept return of purchase.
We do accept exchange for sizes. Please read below for Terms & Conditions for exchanges.
Terms & Conditions for Exchange
1. If the item you want to exchange for is out of stock, you can have the option to choose another item of equal value.
If the value is higher than what you have paid, you will have to do the top up. Dara Loft will not offer balance value in refund.
2. Customers to bear the full cost of shipping
3. If self collect ia an available option for your location, there will be no charges for exchanges.
4. Item must be in original, unwashed condition, with tags and packaging intact.
5. Exchanges must be done within 7 days of receipt. All others will not be entertained.
6. We only accept exchange of products for items bought through Dara Loft. For all other purchases made via other locations/websites, please direct your exchange queries to the said retailer(s).
We do accept exchange for sizes. Please read below for Terms & Conditions for exchanges.
Terms & Conditions for Exchange
1. If the item you want to exchange for is out of stock, you can have the option to choose another item of equal value.
If the value is higher than what you have paid, you will have to do the top up. Dara Loft will not offer balance value in refund.
2. Customers to bear the full cost of shipping
3. If self collect ia an available option for your location, there will be no charges for exchanges.
4. Item must be in original, unwashed condition, with tags and packaging intact.
5. Exchanges must be done within 7 days of receipt. All others will not be entertained.
6. We only accept exchange of products for items bought through Dara Loft. For all other purchases made via other locations/websites, please direct your exchange queries to the said retailer(s).
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